Friday, September 21, 2012

Microsoft releases fix for Internet Explorer security hole, full patch coming out today (Friday 9/21)

If you use Internet Explorer as your default browser please read this post! Microsoft has issued a simple Fix It tool to fix the zero day security vulnerability in Internet Explorer that has been causing headlines this week.
And, according to a blog post by the Microsoft, a cumulative security update will be distributed via Windows Update addressing the issue today 9/21/12.
This is to become as a relief for Internet Explorer's many users and "no doubt" for Microsoft as well.
The security issue was so severe, that the German government and others urged users to switch browsers until a proper patch was available.
The Microsoft security patch (MS12-063) is scheduled to be released on Friday 21 September, at approximately 10am PDT.
If you have any questions regarding this patch please contact me.

Wednesday, February 8, 2012

Why does my computer lock up or stop responding often?

I often get asked what causes my computer to lock up or stop responding on a continuous basis?
Here is a list of reasons that could cause your computer to lock up or stop responding:
1.) Software Related Issue.
2.) Driver Related Issue.
3.) Heat Related Issue.
4.) Hardware Issue \ Hardware Failure
5.) Serious Issue with Windows Operating System

Software Related Issue - 

A computer locking up or freezing is often is caused by a software related issue. If you're encountering lockups when the computer is opening a particular program, make sure you have all the latest updates for that program. You can find the latest updates for your software through the software developer or publisher.

To recover from a program that has stopped responding, a user can generally press the CTRL + ALT + DEL keys on his or her keyboards to open the "Close Program" window or open the "Task Manager" window and click the "End Task" button to terminate the program. If another window opens, click the "End Task" button again to confirm stopping that program.

It is important to realize that when a program stops responding any work that has not been saved will more than likely be lost when end tasking a program. Unfortunately, there is no alternative.

Driver Related Issue -

A computer lock up can also be caused by drivers. For example, if there is an issue that exists with your video drivers a computer could lock up while playing a game or displaying any other type of video. Make sure you have the latest drivers for all major devices in your computer (video, sound, modem, and network).

Heat Related Issue - 

If the computer processor is getting too hot it can cause the computer to freeze. If you have heard any abnormal noises coming from your computer recently such as a high squealing, this could indicate a fan may be failing in your computer.

If this is the case, we can clean up the inside of your PC and check to see if any fans or internal parts need to replaced to allow better air flow throughout the PC.

Hardware Issue / Hardware Failure -

In addition to software, hardware can also cause a computer to lock. If you have recently added any new hardware into the computer, try temporarily removing it to make sure it is not the cause of your issue.

In a hardware issue, the following items are most likely to cause this problem... RAM, CPU, Motherboard, and/or Power Supply. If one of these items are malfunctioning, they will have to be replaced to fix the problem. Please check with us so we can diagnose this issue and see what needs to be done.

Serious Issue with Windows Operating System -

Make sure your operating system has all of the latest updates installed on it.

It is possible that Windows may be seriously corrupted. If this is the case, usually the only course to take is a Windows reinstall.

If you continue to experience problems with programs locking the computer or stop responding we recommend you contact us to see if we can help.

Wednesday, January 4, 2012

Importance of Data Backup

Why is Computer Backup Important?

If you've ever been in a situation in which you've almost completed an important project, only to have your computer spontaneously crash seconds before hitting the "save" button, you understand how frustrating losing your data can be.

Now, imagine losing all your important files - everything from business files, to family photos, to your tax returns - permanently. Although many of us prefer to adhere to the mantra of "it'll never happen to me", the truth is, it could. And as computers continue to become the principle way in which many people conduct important transactions, this type of thinking is becoming increasingly risky.

What's worse, the modern computer is ever more vulnerable to the imminent threats multiplying on the Internet - everything from adware, to spyware, to viruses.

Do I Need to Backup All of my Computer Data?
The short answer to this question is no, you do not need to back up all of the files on your computer. However, there are certain files you should definitely backup, so that in the event your computer decides it's time is up, you won't be at a total loss.

So just what files should you be backing up? Although the choice is ultimately a personal one, here are some suggestions:

  • Information and files relating to banking or other financial transactions 
  • Digital photos 
  • Purchased/downloaded music from the Internet 
  • Purchased/downloaded software from the Internet 
  • Important work/school projects 
  • Email contact list 
  • Internet browser bookmarks 
Where is the Safest Place to Store My Important Computer Data?
Depending on what backup software you use, some will limit the locations from which your data will be stored. For example, they may only backup data found in the following locations on your PC.

  • \My Documents and subdirectories on any drive, except for My Videos, My Pictures, and My Music 
  • C:\Documents and settings and subdirectories 
  • C:\Windows\favorites 
  • C:\Windows\profiles 
  • Outlook Personal Folders (pst files) 
For this reason, it is generally recommended that you store your most important files in your "My Documents" folder.

Although our work, family, and social obligations often fill our days, the excuse of not having sufficient time to backup your computer is simply not a worthy one. With the backup software currently available, it has never been easier or faster to ensure your files are safe and secure.

If you have any questions or need assistance with backing up your important data please give us a call today.

What is “Phishing”?

Pronounced "fishing", An email or website that appears to come from Ebay, your bank, etc. requesting your password, Social Security number or other personal information. NEVER respond to one of these. Look for "https" ("s" for secure) in the web address. 


Dear eBay customer, 

Your Account has been Suspended. We will ask for your password only once. We will charge your account once per year. However you will receive a confirmation request in about 24 hours after the make complete unsuspend process.You have 24 hours from the time you'll receive the e-mail to complete this eBay Request. 

Note: Ignoring this message will cause eBay to delete your account forever. 

To make unsuspend process please use this link: 

eBay will request personal data(password;and so on) in this email. 

Thank you for using eBay! 


This eBay notice was sent to you based on your eBay account preferences. If you would like to review your your notification preferences for other communications, click here. If you would like to receive this email in text only, click here. 

To a user who frequently uses eBay or any online service, these e-mails may appear as if they have come from the company described in the e-mail. However, phishing e-mails are designed to deceive the user and trick them into visiting the links in the e-mail that are designed to steal personal information such as usernames, passwords, credit card information, etc. Below are some helpful tips on identifying these e-mails and how to handle them.